Delete your data
This page explains how to delete your VoltPay account and personal data. Signing out does not delete data.
Delete inside the app (recommended)
- Open the VoltPay app
- Go to Profile → Privacy → Delete account & data
- Follow the confirmation steps
This deletes your account and associated data (Auth profile, Firestore records, user media in Storage), except items we must retain to meet legal requirements (see “Legal retention”).
Request deletion by email
You can also email us to request deletion:
Email: voltservice@metalbrain.net →
Include the email/phone tied to your VoltPay account so we can verify ownership.
Used Facebook Login?
If you signed in with Facebook, you can also remove VoltPay via Facebook:
- Facebook → Settings → Apps and Websites
- Find VoltPay and remove it
When you remove the app, Facebook sends us a deletion request. We then delete your VoltPay data linked to your Facebook account and return a confirmation code. You may still use the in-app or email routes above.
What gets deleted
- Account profile (Firebase Auth), app profile (Firestore), and user-uploaded media (Storage)
- Device/app identifiers we control (e.g., App Check tokens) and diagnostics we control
Legal retention
Certain records (e.g., KYC/AML) may be retained for as long as required by law and then securely deleted or anonymised.
Help
Questions? Email developer@metalbrain.net.